by Mike Kilgore
President, Kilgore Consulting, Inc.
Trade shows are suffering from the economy. Attendance
is down. Fewer exhibitors remain. Shows that once hosted
30,000 attendees and 100,000 net square feet of exhibit
space have dwindled to half the size or less.
The climate couldn't be better for a successful event.
I know what you're thinking. You have heard the gloomy
reports about trade shows. Reviewers report endlessly
about the size of the event as though this were the standard
by which all things are measured. But is it?
One could easily argue that a smaller, focused event
is a much better venue for both the attendee and exhibitor.
Attendees Benefit
Does anyone go to a trade show to see as many exhibitors
as possible? Although attendees speak of the number of
exhibitors, what they are truly searching for is the
highest quantity of exhibitors who can meet their needs.
In fact, it can get tedious clawing through the other
exhibitors to find the ones that fulfill a specific requirement.
In a show of reduced size, the exhibitors who are missing
are absent for one of three reasons: the company has
gone out of business, the exhibitor's budget is too tight
and this trade show was eliminated from the schedule,
or this trade show does not attract the buyers that the
exhibitor seeks.
Let's take a good look at these. If the company has
gone out of business, they must have had a fallacy in
their business plan. They charged too little, spent too
much, or simply offered an inferior or undesirable product.
Be glad you didn't purchase from them in the past. Their
ability to service existing clients is limited or non-existent.
If they had survived to participate in this event, you
might now be stuck with a product or service with limited
support.
An exhibitor with a budget that is too small to attend
trade shows clearly sees his business as coming from
a different source. After all, he is spending money in
some manner to market his products or services. He just
doesn't see the value in trade show marketing.
This type of exhibitor is missing the boat. Buyers have
clearly shown their support for trade shows. A Research
Report by the Center for Exhibition Industry Research
(PE II, 2000) showed that 90% of trade show attendees
surveyed make a final purchasing decision at a trade
show. If an exhibitor is not able to sell to a motivated
buyer at a trade show, he either has a product or service
that is not well presented at trade shows, or a product
or service that is just not of interest. In either case,
buyers should be happy to see this type of exhibitor
go.
The third reason exhibitors cite for a lack of participation
in trade shows is that trade shows are not drawing the
buyers that the exhibitor wants to meet. If this is true,
than this exhibitor doesn't belong at this event. Like
the exhibitor above who does not attract buyers at a
trade show, inclusion of this exhibitor only dilutes
the event and is a distraction for the attendee.
As a visitor, I would be happy not to have these three
types of exhibitors filling booth space. With only a
limited amount of time to spend, I prefer to focus on
exhibitors who are marketing to me and to my organization's
needs.
Sometimes, shows are reduced in size because complimentary
exhibitors decide to share a booth. Although this reduces
the overall number of booths, it also offers attendees
the opportunity to not only see both vendors, but to
learn how they can be used in conjunction with one another.
I actually prefer combined booths for this very reason.
Don't presume that the smaller an event is, the less
likely it is to meet your needs. It may just be the perfect
fit.
Exhibitors See Better Qualified Buyers
Exhibitors also benefit from having fewer attendees
on the show floor. Notice that I didn't say fewer buyers
on the show floor. Many exhibitors equate these two statements,
but they are fundamentally different.
One trade show with which I worked received complaints
from exhibitors about the number of qualified buyers
at the event (as most shows do). The following year,
we made a concerted effort to draw qualified buyers.
We interviewed exhibitors to make sure that we had an
accurate definition of a good prospect as they saw one.
We then put processes in place to invite these prospects,
get them to the event, and make them easily identifiable
to exhibitors.
We also took steps to eliminate those who were not decision-makers
and who did not influence purchasing decisions. An onsite
survey confirmed that we had indeed achieved an attendee
base with more buying power. Attendance was only up slightly
from the previous year, but the caliber of those visiting
was greatly improved.
When we heard the inevitable feedback from exhibitors
that they wanted to see more growth, we asked them about
sales. Almost universally, they replied that indeed their
sales staff had found that attendees were more likely
to be decision-makers, and had higher budgets than in
years past.
We questioned these exhibitors about their knee-jerk
desire for more attendees. "Do you really want non-buyers
filling your booth, taking your samples, and tying up
your sales staff?" Of course they did not, and when
they thought about it, they actually encouraged us to
continue efforts to reduce unwanted attendees in order
to allow them to focus on key buyers. The exhibitors
agreed that we had accomplished our goal.
I think of this example when I hear that shows are reduced
in size. When a show attracts fewer attendees, which
ones are lost? If buyers find what they want at an event,
they will keep attending. If you offer what they need,
they will continue to visit to see what they can get.
The attendees who stop coming do so because they haven't
located what they came to find. They are not buying because
they are not interested or because they have no authority
to make a purchase decision, so the event is meaningless
to them. This type of attendee merely detracts from your
sales efforts. Their loss is your gain.
I would be thrilled to exhibit at a show that stopped
attracting non-buyers. If I knew that every attendee
was a potential client, I would be very determined and
prize my time at the show.
Seek the Best, Not the Biggest Show
If you are interested in participating in an event,
do not look merely at its size. Review the list of exhibiting
companies, ask colleagues about their experiences, look
at data about sales made by exhibitors, and then decide
if the event is right for you.
Trade shows are smaller than they were in the 1990's,
and I couldn't be happier.
Mike Kilgore is the President of Kilgore
Consulting, Inc., which provides marketing
and operations assistance to the trade show and
consumer show industries. Mr. Kilgore can be reached
at mike@kilgoreconsulting.com or
visit my ShowSmart.com
Exhibitor Page for more details. |